Privacy Policy

Effective Date: October 08, 2025

Last Updated: October 08, 2025

---

## Introduction

Welcome to Biome Nutrition LLC ("we," "us," or "our"). We are committed to protecting your privacy and being transparent about how we collect, use, and share your personal information.

This Privacy Policy explains how we handle your data when you visit our website at biome-nutrition.com, interact with our Facebook and Instagram ads, sign up for our programs, or communicate with us through email, SMS, or social media.

By using our services, you agree to the practices described in this Privacy Policy.

---

## Information We Collect

We collect information in several ways to provide you with personalized health coaching services and to improve your experience.

### Information You Provide Directly

When you sign up for our programs, contact us, or interact with our services, you may provide:

- Contact Information: Name, email address, phone number, mailing address

- Health Information: Information about your digestive health concerns, symptoms, dietary restrictions, and wellness goals

- Account Information: Username, password, and preferences

- Payment Information: Credit card details, billing address (processed securely through third-party payment processors)

- Communications: Messages you send us via email, SMS, social media, or contact forms

### Information Collected Automatically

When you visit our website or interact with our digital content, we automatically collect:

- Device Information: IP address, browser type, operating system, device identifiers

- Usage Data: Pages visited, time spent on pages, links clicked, referring website

- Location Data: General geographic location based on IP address

- Cookies and Tracking Technologies: Information collected through cookies, pixels, and similar technologies (see "Cookies and Tracking Technologies" section below)

### Information from Third Parties

We may receive information about you from third-party platforms and services, including:

- Social Media Platforms: When you interact with our Facebook or Instagram ads, Meta (Facebook's parent company) may share information about your interactions

- Marketing Partners: Data from advertising networks and analytics providers

- Payment Processors: Transaction confirmation and payment status from services like Stripe or PayPal

---

## How We Use Your Information

We use your personal information for the following purposes:

### To Provide Our Services

- Deliver health coaching programs and personalized nutrition guidance

- Respond to your inquiries and provide customer support

- Process payments and manage your account

- Send you program materials, resources, and educational content

### To Communicate With You

- Send welcome emails and program confirmations

- Provide updates about your program or account

- Send SMS reminders and tips (only if you opt in)

- Respond to your questions and requests

### For Marketing and Advertising

- Show you relevant ads on Facebook, Instagram, and other platforms

- Send promotional emails about our programs and services (you can opt out anytime)

- Retarget website visitors with ads based on their browsing behavior

- Analyze the effectiveness of our marketing campaigns

### To Improve Our Services

- Understand how users interact with our website and programs

- Analyze trends and user preferences

- Conduct research to improve our coaching methods

- Test new features and optimize user experience

### For Legal and Safety Purposes

- Comply with legal obligations and respond to legal requests

- Protect against fraud, security threats, and illegal activity

- Enforce our Terms of Service and other agreements

- Protect the rights, property, and safety of Biome Nutrition LLC and our users

---

## Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), UK, or Switzerland, we process your personal data based on the following legal grounds:

- Consent: When you provide explicit consent (e.g., signing up for SMS messages or marketing emails)

- Contractual Necessity: To fulfill our contract with you when you purchase our services

- Legitimate Interests: To operate our business, improve our services, and conduct marketing (balanced against your rights)

- Legal Obligation: To comply with applicable laws and regulations

You have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

---

## Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to enhance your experience and understand how you interact with our website and ads.

### What Are Cookies?

Cookies are small text files stored on your device that help us recognize you and remember your preferences.

### Types of Cookies We Use

Essential Cookies: Necessary for the website to function properly (e.g., maintaining your login session)

Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)

Advertising Cookies: Used to show you relevant ads and measure ad performance (e.g., Facebook Pixel, Google Ads)

Preference Cookies: Remember your settings and preferences for a better experience

### Facebook Pixel and Meta Technologies

We use the Facebook Pixel on our website to:

- Track conversions from Facebook and Instagram ads

- Build custom audiences for retargeting campaigns

- Optimize ad delivery to people most likely to be interested in our services

- Measure the effectiveness of our advertising

When you visit our website, the Facebook Pixel collects information about your visit and sends it to Meta. This may include your IP address, browser information, page views, and actions taken on our site.

You can opt out of interest-based advertising from Meta by adjusting your ad preferences in your Facebook account settings or by visiting the Digital Advertising Alliance's opt-out page at www.aboutads.info/choices.

### Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

To learn more about cookies and how to manage them, visit www.allaboutcookies.org.

---

## How We Share Your Information

We do not sell your personal information. However, we may share your data with the following parties:

### Service Providers

We work with trusted third-party companies that help us operate our business, including:

- Email Marketing Platforms: Mailchimp, ConvertKit, or similar services to send emails

- SMS Providers: Twilio, EZ Texting, or similar services for text message communications

- Payment Processors: Stripe, PayPal, or similar services to process payments securely

- Website Hosting: Providers that host our website and store data

- Analytics Providers: Google Analytics and similar tools to understand website usage

- Customer Relationship Management (CRM): GoHighLevel or similar platforms to manage client relationships

These service providers are contractually obligated to protect your data and use it only for the purposes we specify.

### Advertising Partners

We share information with advertising platforms to show you relevant ads:

- Meta (Facebook/Instagram): To deliver and optimize ads on their platforms

- Google Ads: To show ads on Google search and display networks

- Other Ad Networks: To reach you on other websites and platforms

### Legal Requirements

We may disclose your information if required by law or in response to:

- Court orders, subpoenas, or legal processes

- Requests from government authorities or law enforcement

- Situations involving potential threats to safety or security

- Enforcement of our Terms of Service or protection of our rights

### Business Transfers

If Biome Nutrition LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

---

## Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Account Information: Retained while your account is active and for a reasonable period afterward to comply with legal obligations

Marketing Data: Retained until you opt out or request deletion

Transaction Records: Retained for accounting and tax purposes as required by law (typically 7 years)

Analytics Data: Aggregated and anonymized data may be retained indefinitely

When we no longer need your information, we will securely delete or anonymize it.

---

## Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

### Rights Under GDPR (EEA, UK, Switzerland)

- Right to Access: Request a copy of the personal data we hold about you

- Right to Rectification: Request correction of inaccurate or incomplete data

- Right to Erasure: Request deletion of your personal data ("right to be forgotten")

- Right to Restrict Processing: Request that we limit how we use your data

- Right to Data Portability: Receive your data in a structured, commonly used format

- Right to Object: Object to processing based on legitimate interests or for direct marketing

- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

- Right to Lodge a Complaint: File a complaint with your local data protection authority

### Rights Under CCPA (California)

If you are a California resident, you have the right to:

- Know: Request disclosure of the categories and specific pieces of personal information we collect

- Delete: Request deletion of your personal information

- Opt-Out: Opt out of the "sale" of personal information (we do not sell personal information)

- Non-Discrimination: Not receive discriminatory treatment for exercising your privacy rights

### Rights Under Other Privacy Laws

If you are located in other jurisdictions with privacy laws (e.g., Canada's PIPEDA, Brazil's LGPD), you may have similar rights. Contact us to learn more.

### How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: [email protected]

Phone: [Phone number to be determined]

Mail: Biome Nutrition LLC, 305 Hibiscus Blvd, Merritt Island, FL 32952

We will respond to your request within the timeframe required by applicable law (typically 30 days).

---

## Opt-Out Options

### Email Marketing

You can unsubscribe from promotional emails at any time by:

- Clicking the "unsubscribe" link at the bottom of any marketing email

- Contacting us at [email protected]

Please note that even if you opt out of marketing emails, we may still send you transactional emails related to your account or services (e.g., purchase confirmations, program updates).

### SMS Messages

You can opt out of SMS messages at any time by:

- Replying "STOP" to any text message from us

- Contacting us at [email protected]

### Interest-Based Advertising

You can opt out of interest-based advertising by:

- Adjusting your ad preferences on Facebook: www.facebook.com/ads/preferences

- Using the Digital Advertising Alliance opt-out tool: www.aboutads.info/choices

- Using the Network Advertising Initiative opt-out tool: www.networkadvertising.org/choices

- Enabling "Limit Ad Tracking" on your mobile device

---

## Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

### Security Measures Include:

- Encryption of data in transit using SSL/TLS technology

- Secure storage of data with access controls

- Regular security assessments and updates

- Employee training on data protection practices

- Use of reputable third-party service providers with strong security standards

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

---

## International Data Transfers

Biome Nutrition LLC is based in the United States. If you are located outside the US, your information may be transferred to, stored, and processed in the US or other countries where our service providers operate.

These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to the US and other countries.

For users in the EEA, UK, or Switzerland, we ensure appropriate safeguards are in place for international transfers, such as Standard Contractual Clauses approved by the European Commission.

---

## Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

If you believe we have collected information from a child, please contact us immediately at [email protected].

---

## Third-Party Links

Our website and communications may contain links to third-party websites, social media platforms, or services that are not operated by us.

We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

---

## Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make changes, we will:

- Update the "Last Updated" date at the top of this policy

- Notify you via email or a prominent notice on our website if the changes are material

- Obtain your consent if required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

---

## Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Biome Nutrition LLC

Email: [email protected]

Phone: [Phone number to be determined]

Mailing Address:

Biome Nutrition LLC

305 Hibiscus Blvd

Merritt Island, FL 32952

United States

For GDPR-related inquiries: If you are located in the EEA, UK, or Switzerland and have concerns about how we handle your data, you may also contact your local data protection authority.

---

## Consent

By using our website, signing up for our programs, or interacting with our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described herein.

If you do not agree with this Privacy Policy, please do not use our services.

---

Biome Nutrition LLC

Helping women restore digestive health naturally.

Website: biome-nutrition.com

Copyrights 2025 | Biome Nutrition™ | Terms Of Service | Privacy Policy